August 03, 2009 @ 11:57 AM | By Art Gillis
It seems branch automation applications have been around forever, but not defined properly, and little understood. Cheapskate bankers didn’t care to spend money on it for two reasons: 1) It had to do with sales and service, something bankers believe should be an instinct, not a technology. 2) They also believed, wrongly, that it had to do with opening new accounts, period.
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Using Covenants to Protect Trade Secrets and Other Intellectual Property
August 03, 2009 @ 10:25 AM | By
By Jennifer J. Spencer, Esq., Spencer Crain Cubbage Healy & McNamara
In the current financial market, almost no industry, including banking, is immune to employee layoffs, reductions in force or terminations. Employees who are laid off can possess, or be privy to, numerous types of confidential or trade secret information. They may have information about your bank’s finances, mergers and acquisitions, future plans, technology and other sensitive data. What is to stop those employees from going to work for a competing bank and using the confidential information that your bank worked hard to develop? The answer is a covenant (or agreement) not to compete.
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ATM Fraud Scheme Comes Crashing Down
July 29, 2009 @ 03:03 PM | By Maria Bruno-Britz
Only in New York. And New Jersey. And Pennsylvania. A foursome of so-called “financial whizzes” apparently worked together on a multi-year ATM scheme which, according to reports by the New York Post, bilked banks in these states of up to $1 million.
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Bank of America Branch Closures and Channel Evolution
July 29, 2009 @ 09:42 AM | By Maria Bruno-Britz
Is it finally happening? Is the industry actually approaching that long-sought “critical mass” where self-service channels make a dent in the use of full service branches?
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Bank Tech M&A Activity is Predictable, Most of the Time
July 28, 2009 @ 09:56 AM | By Art Gillis
It was during the dog days of summer a few years ago that things in the bank tech world got a bit boring. So I stuck my neck out with 30 predictions.
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Taking Another Look at Implementing e-lending Technology
July 27, 2009 @ 10:21 AM | By
By Andrew Krieger, Encomia
When bank CIOs think about technology implementation, it is likely that they assume it involves a long and complicated process. They remember implementing a blended contact center or a mobile payment system—projects that took as long as 18 months for development and rollout.
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The Perfect Skills-Set for Human Productivity: Multitasking With Single-Focus
July 20, 2009 @ 11:37 AM | By Art Gillis
You say that’s a contradiction of terms do you? Well I’m here to tell you they can work with a strong dose of discipline from the deployers. Although it’s a good thing that we can do lots of chores, it’s also essential that we do each one with dedication. To bring this to a very down-to-earth level, let me use the example of chores around the home. There’s always something to fix when you own a home (or two) that don’t lend themselves to hiring Conrad Contractor. So when I’m up on a ladder clearing a leaves-clogged downspout, I have no desire to engage in small talk with Ned Neighbor who is walking his dog and thinks I should be his entertainment for 10 minutes. I’ve got eight things to do today, but the downspout has 100 percent of my attention right now. Get lost, Ned.
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